Enterprise-level Support tailored to your Team and Policies
GerritForge provides your Team with an Enterprise level support for solving the day-by-day issues you may encounter when running Gerrit Code Review in test or production.
You can choose the Service Level Agreement that suits the needs and compliance rules of your Company and assures a business continuity over the Software and Configuration Management platform used on a daily basis by your developers.
Service Level Agreements
8x5 Service Level Agreement
E-mail based Customer Support from 9:00 to 17:00 (US Pacific Time) - Monday to Friday excluding US Bank Holidays.
Customer Support Ticket response times
- P1-Critical: 24 hours
- P2-Major: 5 working days
- P3-Minor: 30 working days
- P4-Low: next maintenance release
24x5 Service Level Agreement
E-mail based Customer Support 24h a day - Monday to Friday excluding US Bank Holidays.
Customer Support Ticket response times
- P1-Critical: 8 hours
- P2-Major: 24 hours
- P3-Minor: 5 working days
- P4-Low: 30 working days
24x7 Service Level Agreement
E-mail / Phone / Chat Customer Support 24h a day - 365 days
Customer Support Ticket response times
- P1-Critical: 4 hours
- P2-Major: 8 hours
- P3-Minor: 24 hours
- P4-Low: 5 working days